If the app reacts unusually slowly, this can have various causes. You can narrow down possible problems and improve performance with the following steps:
Mobile app
- Check app version: Make sure you have the latest version of the app installed. If necessary, update it via the App Store (iOS) or Google Play Store (Android).
- Time of the problem:
- Slow since first use?
In this case, your device may not fulfil the necessary technical requirements. In this case, it is advisable to test the app on another mobile device. If it runs more smoothly there, the only option in the long term is to switch to a more powerful device. - Slowed down recently?
In this case, an update or a short-term technical fault may be the cause.
- Slow since first use?
Browser version (web app)
- Change browser: Test whether the app works better in another browser (e.g. Chrome, Firefox, Safari).
- Use incognito mode: Open the app in your browser's incognito mode. If the app runs better there, clear your browser's cache. You can find instructions on how to do this via a Google search for "Clear cache [browser name]". The app should then run more smoothly again in normal mode.
Contact support
If none of these steps help, please contact our support team - either via chat or by email to [email protected]. Please describe your problem as precisely as possible so that we can help you quickly and effectively. The following questions will help you:
- In which browser or on which end device (Android/iOS) does the problem occur?
- How long has the problem existed?
- Does the problem only occur on certain pages of the app or everywhere?
- Are only certain devices or browsers affected or does it affect all users?